Privacy policy

Who we are

A STAR VEHICLE SYSTEMS LTD trading as A* Remapping controls the personal information described here when it decides how and why to use it. We are registered in England and Wales under company number 16622006. Our registered office is 1 Rosslyn Avenue, East Barnet, Barnet, England, EN4 8DH.

For privacy enquiries or to exercise your rights, email info@astarvehiclesystems.co.uk, call 07399 415 464 or write to the registered office.

Registration lookup and tuning results

When you use the live lookup, we send your vehicle registration to Car Tax Check. We use the make, model, year, fuel type and engine size from the response. Contact details and the fitting address are handled separately through your enquiry.

We use the result to fill in your vehicle details and help our team check your tuning options. Where catalogue matching is available, we may ask you to choose an engine if more than one matches. Our team confirms which work is suitable before booking. You can also enter the vehicle details yourself.

When you continue to an enquiry, your browser may keep the registration, vehicle details and chosen tune in session storage to fill in the next page. See our cookie and browser storage policy.

Enquiries, bookings and tuning records

We use the contact details, registration, vehicle information, postcode, appointment preferences and notes you send to answer your enquiry, check fitment, prepare a quote and arrange the job. Netlify stores website submissions in a private dashboard and sends them to our team by email. If you contact us on WhatsApp, it processes the messages you send through its service.

For booked work we may also record the fitting address, your authority to arrange the work, the VIN, mileage, modifications, diagnostic findings, ECU or gearbox control-unit identifiers, original and modified calibration files, and programming logs. We use these to deliver the work, investigate faults and provide aftercare. We record agreed prices, payments, refunds and invoice details. Stripe processes the card details on its own payment page when you use a payment link.

Why we use your information

• To take steps you ask us to take before booking, such as identifying the vehicle and preparing a quote, and to perform an agreed contract.
• For our legitimate interests in answering genuine enquiries, supporting work we have carried out, maintaining technical records, securing the site, managing misuse and resolving disputes, where those interests are appropriate in the circumstances.
• To meet legal obligations, including accounting, tax and consumer obligations.
• With your consent where required for optional features, such as loading the YouTube player. You can withdraw that choice using the control next to the player.

Who receives the information

We share information as needed with the lookup provider, Stripe, and providers supporting our hosting, communications, file storage and accounting. If we use The Vehicle Tuner Limited or an unlock specialist for a job, we may share the vehicle identifiers, diagnostic information and calibration files needed for that work. We may also share relevant information with professional advisers, regulators or authorities where necessary or required by law.

Google receives connection information, such as your IP address, when your browser requests the site’s fonts. If you choose to load the video, the browser also connects to YouTube and Google processes that interaction under its privacy policy. Some providers may process data outside the UK. Where a restricted transfer is involved, we use the applicable adequacy regulations or another lawful safeguard. Contact us for details about a particular transfer.

How long we keep it

A plate lookup on its own creates no booking record on this site. We retain any lookup details included in an enquiry or job with that record. Our normal periods are:

• Enquiries that do not lead to a booking, up to 12 months from the last meaningful contact.
• Booking, job and diagnostic records, normally up to six years after the relevant work or transaction.
• Original and modified ECU and gearbox files, up to ten years after the last relevant service, where needed for restoration or technical support.
• Accounts and invoices, normally six years from the end of the relevant financial year.

We may keep relevant records longer for an ongoing complaint, legal claim or legal obligation. Hosting and security information is kept according to what is needed to operate and protect the service. Providers may have their own retention periods for information they handle.

Your rights and complaints

Depending on the circumstances, you can ask to see, correct, delete, restrict or receive a copy of your personal information, object to certain uses, or withdraw consent where we rely on it.

Send a data protection complaint to the contact details above. We will acknowledge it within 30 days, investigate and tell you the outcome without undue delay. You can also complain to the Information Commissioner’s Office.