Remapping terms and conditions

Who you book with

A STAR VEHICLE SYSTEMS LTD trading as A* Remapping provides the services. We are registered in England and Wales under company number 16622006. Our registered office is 1 Rosslyn Avenue, East Barnet, Barnet, England, EN4 8DH. Email info@astarvehiclesystems.co.uk or call 07399 415 464.

These terms apply to consumers booking Stage 1 Performance, Stage 1 Eco, Stage 2 ECU remapping, gearbox tuning or related work agreed in writing. Stage 2 covers the ECU calibration for a compatible setup. Any hardware, diagnostics, repairs or unlocking work included in your booking will be stated in your quote. You must own the vehicle or have the owner’s authority to approve the work. Your statutory rights apply throughout.

Quotes, deposits and payment

A vehicle finder result or appointment request starts an enquiry. We check compatibility, agree the scope, price and appointment, and send the relevant terms and cancellation information before you commit. Quotes are valid for seven calendar days unless we state a different period. We will tell you the total price for the agreed work, including any applicable taxes and agreed travel, parking, toll or access charges. If supplier unlocking, shipping or additional labour is needed, we will explain it and agree the price with you before that work goes ahead.

Unless we agree otherwise in writing, a booking is made when you accept the quote, pay a 30% deposit and receive our written confirmation. The deposit comes off the total. The remaining balance is due when we complete the work, unless we agree another arrangement. Where we send a card payment link, Stripe handles payment.

Statutory cancellation rights

If you enter a consumer service contract at a distance, such as by email or phone, or away from our business premises, you generally have 14 days after the day you enter the contract to cancel. Tell us clearly by email or post before the period ends. You can use the cancellation form below or send your own clear statement.

If you want work to begin within that period, we will ask for your express request and your acknowledgement that the cancellation right ends when we fully perform the service. We record this in writing, such as by email. If you cancel after work has started at your request and before it is complete, you may owe a proportionate amount for the work already supplied, where the law allows.

For an applicable service cancellation, we issue the refund due without undue delay and within 14 days after you tell us. We use the original payment method unless you expressly agree otherwise, with no refund fee. Consumer Contracts Regulations.

Changing or cancelling an appointment

Once any statutory right to cancel has ended, we refund the deposit if you cancel at least 48 hours before the appointment and the appointment has never been moved at your request. With less notice, or after a previous reschedule, we may deduct reasonable losses caused by the change and refund the balance. Any cancellation deduction is capped at the deposit. Separately authorised costs for work already supplied may remain payable.

The first reschedule is free with at least 48 hours’ notice and the deposit transfers. For a second or third reschedule we may charge a reasonable fee of up to 10% of the agreed service price, based on the loss caused and disclosed before you agree the change. After three reschedules we may require a new booking. If we need to move your appointment, you can take the new date or receive a full deposit refund.

Preparing the vehicle and fitting location

Provide accurate vehicle details and tell us about prior tuning, modifications, replaced control units, faults or warning lights. Make sure we have the keys, permission to work at the location and safe access around the vehicle. If we attend and cannot carry out the work because of missing access, keys or materially incorrect information you supplied, we may deduct reasonable losses from the deposit where lawful.

The vehicle finder gives an initial assessment. The final check may need access to the vehicle or control unit. If we attend and the vehicle turns out to be unsupported or inaccessible through no fault of yours, we refund the deposit in full. Any separate diagnostic work already supplied at your request remains payable at the agreed price.

Programming and performance

We carry out the work with reasonable care and skill. Programming can be affected by manufacturer locks, prior software changes, electrical faults or the condition of the ECU or transmission control unit. If we find a problem, we will explain the next steps. We may decline work when the vehicle is unsuitable or the proposed work would be unsafe or unlawful.

Power, torque and fuel-economy figures are estimates unless the vehicle is measured. Results vary by vehicle, condition, fuel, setup and driving. Check the effect of any modification on your insurance, manufacturer warranty and finance or lease agreement. Your vehicle must remain lawful and roadworthy for its intended use.

Calibration warranty and returning to stock

Qualifying ECU and gearbox calibration work we supply has a 12-month commercial warranty for faults attributable to our calibration. Tell us about the issue so we can inspect the vehicle and, where appropriate, correct the fault. The warranty covers our calibration. Unrelated mechanical wear or faults, pre-existing conditions, and changes to the software by another party are outside that cover. Your statutory rights continue to apply.

If a later software update overwrites our tune, we may be able to reinstall a suitable calibration for £60 where the ECU is still compatible and unlocked. Returning to stock at a later visit normally costs £60 when the correct original file is available and access is unchanged. If you ask while we are still there after a completed and paid remap, we may be able to restore the available original calibration without an extra labour charge. Additional access or unlock work is quoted separately.

Problems with the work

Contact us using the details above with your booking details and a description of the issue. We will assess what happened and explain the next steps. Where our service falls short of your legal rights, the remedies available under consumer law apply. Consumer Rights Act 2015.

See the privacy policy for how we handle your booking and technical information.

Model cancellation form